FAQ

Do you provide International delivery? At Kickkudos, we proudly offer Whole of European delivery to bring our premium tracksuits to customers Across the United Kingdom and other parts of Europe such as France, Italy, Germany, Spain, Poland, etc. No matter where you are located, you can enjoy our high-quality sportswear delivered right to your doorstep. However, we understand the global passion for sport, and we will soon ensure that everyone has access to our exceptional products internationally. So, whether you're in New York, Japan, Mexico, or anywhere in between, you can count on us to deliver your favorite tracksuits to you. COMING SOON! Do you offer Returns/ Refunds? At Kickkudos, we strive to provide our customers with the best possible shopping experience. As a tracksuit business, we understand the importance of ensuring the correct size for our customers. Therefore, we strongly encourage you to carefully review our size charts and select the appropriate size before making a purchase. We regret to inform you that, as of our policy, we do not offer eligibility for returns on our products. *NO RETURNS ACCEPTED, ALL SALES ARE FINAL*. We strive to provide accurate product information and ensure customer satisfaction. However. If you have any concerns or issues with your purchase, please feel free to contact our customer support team, and we will do our best to assist you within the scope of our policies. 1. Exchanges: - Currently, we do not offer direct exchanges. 2. Damaged or Defective Items: - If you receive an item that is damaged or defective, please contact our customer support team within 48 hours of delivery. - We may request photos or other evidence to assess the damage or defect. - We will provide further instructions on returning the damaged or defective item and arrange for a replacement or refund. ​ 3. Non-Returnable Items: - The following items are not eligible for return, unless they are damaged or defective: -Personalized or customized items. 4. Customer Support: - If you have any questions or concerns regarding our returns policy, please feel free to contact our customer support team. We are here to assist you! How do I track my order? Tracking information will be provided once the order has been placed and processed. However, this can take a while to receive a tracking number due to the process. This allows us sufficient time to process and dispatch your order from our warehouse. Once your package is ready for shipment, you will receive an email notification containing the tracking details and instructions on how to track your order. We partner with trusted shipping carriers to ensure reliable and secure delivery. By using the provided tracking information, you can easily monitor the journey of your package and get real-time updates on its whereabouts. Or feel free to email for order information and whereabouts. How long is shipping? The shipping duration for orders placed with Kickkudos may vary depending on your location. While we strive to deliver your order as quickly as possible, please note the following estimated shipping times: For customers in the United Kingdom (UK), the shipping time is typically between 8 to 16 days from the date of order confirmation. It's important to keep in mind that these are estimated delivery times and can be subject to factors beyond our control, such as customs clearance procedures or unforeseen logistical delays. Once your order has been shipped, we will provide you with tracking information, allowing you to monitor the progress of your shipment and receive updates on its expected delivery date. Should you have any concerns or require further information about the status of your order, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth shipping experience with Kickkudos. Thank you for your patience and understanding as we work to deliver your order in a timely manner. We appreciate your support of our brand and look forward to providing you with exceptional sportswear soon. Thank you for choosing Kickkudos. We appreciate your support and look forward to serving you again in the future.

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